Auto Insurance Claims: What to Expect When You Work With Us
Being involved in an accident is stressful. Between dealing with the damage to your vehicle, contacting your insurance company, and arranging transportation, it’s easy to feel overwhelmed.
The good news is that the repair process doesn’t have to be complicated. At LaSalle Body & Fender, we work with all major insurance companies and guide our customers through every step of the claims process. Our goal is to make your experience as straightforward and stress free as possible while providing the high quality repairs your vehicle deserves.
Step 1: Report the Accident
If you’ve been involved in an accident, your first priority is always safety. Once everyone is safe and any necessary emergency services have been contacted, report the accident to your insurance company. They will assign a claim number and explain the next steps.
Be sure to write down:
- Your claim number
- Your insurance adjuster’s contact information
- Any photos or documentation from the accident scene
Having this information available will help move your repair process along more efficiently.
Step 2: Choose Your Collision Repair Shop
One of the biggest misconceptions is that you must use the repair shop recommended by your insurance company. In reality, you have the right to choose the collision repair facility you trust.
Choosing an experienced, reputable body shop ensures your vehicle receives quality repairs using proper repair procedures and quality replacement parts whenever applicable.
At LaSalle Body & Fender, we work with virtually all insurance providers, making the process seamless regardless of your insurance company.
Step 3: Bring Your Vehicle to Us
Once your vehicle arrives at our shop, we’ll perform a thorough inspection and prepare a detailed repair estimate.
If your insurance company has already written an estimate, we’ll review it carefully. Often, additional damage is discovered once repairs begin. This is completely normal because some damage cannot be seen until damaged panels are removed.
When additional repairs are needed, we communicate directly with your insurance company to obtain any necessary approvals before proceeding.
Step 4: We Handle the Insurance Communication
One of the biggest ways we reduce customer stress is by serving as the liaison between you and your insurance company.
Our team will:
- Review the insurance estimate
- Document any hidden damage
- Submit supplemental repair requests when necessary
- Communicate directly with the insurance adjuster
- Keep the repair process moving as efficiently as possible
Rather than spending hours making phone calls or trying to understand technical repair terminology, you can rely on our experienced team to handle the details.
Step 5: Expert Repairs Begin
Once approvals have been received, our technicians begin restoring your vehicle.
Depending on the repairs needed, this may include:
- Structural repairs
- Body panel repair or replacement
- Paint matching and refinishing
- Mechanical repairs related to the collision
- Wheel alignment
- Final detailing and quality inspections
Every repair is completed with attention to detail because your safety and satisfaction are our highest priorities.
Step 6: We Keep You Updated
No one likes wondering what’s happening with their vehicle.
Throughout the repair process, we keep you informed about your vehicle’s progress. If unexpected delays occur due to parts availability or additional damage, we’ll let you know as soon as possible so there are no surprises.
Clear communication is one of the ways we help make the repair experience less stressful.
Step 7: Final Inspection and Delivery
Before your vehicle is returned, it goes through a final quality inspection to ensure repairs meet our high standards.
We’ll review the completed repairs with you, answer any questions, and make sure you’re completely satisfied before you drive away.
Our commitment doesn’t end when you pick up your vehicle. We stand behind our workmanship and want you to feel confident every time you get behind the wheel.
Frequently Asked Questions
Do I have to use the body shop my insurance company recommends?
No. You have the legal right to choose the collision repair shop you prefer. Your insurance company may provide recommendations, but the final decision is yours.
Will you work directly with my insurance company?
Yes. We regularly work with all major insurance companies and handle much of the communication throughout the repair process.
What if additional damage is found?
Hidden damage is common after a collision. If additional repairs are needed, we’ll document the damage, communicate with your insurance company, and obtain approval before completing the work.
How long will repairs take?
Repair times vary depending on the extent of the damage, parts availability, and insurance approvals. We’ll provide an estimated timeline and keep you updated throughout the process.
Will my insurance cover everything?
Coverage depends on your individual policy and deductible. Your insurance company can explain your specific coverage, and we’re happy to answer questions about the repair process.
Let Us Help You Get Back on the Road
An accident can disrupt your life, but getting your vehicle repaired shouldn’t add more stress. At LaSalle Body & Fender, we take pride in making the insurance claims process as easy as possible by working directly with your insurance company, communicating openly, and delivering quality repairs you can trust.
If you’ve recently been involved in an accident, contact LaSalle Body & Fender today to schedule an estimate. We’re here to help you every step of the way.